Refund Policy

Effective Date: 25 August 2025

We aim to deliver high-quality services and a fair experience. This policy explains when refunds may be issued.

1) General

· All sales are final unless stated otherwise in this policy or required by law.

· Refunds are considered when services are not delivered as described or in cases of duplicate/erroneous charges.

2) Eligibility

Refunds may be granted for:

· Service not provided (e.g., cancellation by TeamCXO).

· Duplicate payment or billing error.

· Technical failure preventing access to purchased digital services that we cannot resolve within a reasonable time.

Refunds are not granted for:

· Change of mind or unmet subjective expectations when services were delivered as described.

· Unused advisory hours after the service window.

· No-shows for booked sessions/events.

3) Specific Cases

· Advisory/Consulting Packages: Prepaid hours are refundable only if no work has commenced. Hours consumed or reserved are non-refundable.

· Deposits/Retainers: Non-refundable unless TeamCXO cancels before any work begins.

· Training, Events, Programs:

o Tickets are transferable upon written notice.

o Refunds: 100% if we cancel; otherwise refundable up to 14 days before the event start. Within 14 days, non-refundable.

· Subscriptions / Digital Products: Prorated refunds are not provided once the billing period has started, unless required by law or access is not provided due to our fault.

4) How to Request

· Email goteamcxo@gmail.com within 14 days of purchase (or event start, if applicable).

· Include order details (name, date, invoice/reference) and reason.

· We’ll review and respond within 10 business days.

5) Refund Method & Timing

· Approved refunds are returned to the original payment method within 10–15 business days after approval.

· Third-party processing/transaction fees may be non-refundable where charged by the payment provider.

6) Chargebacks

Please contact us first at goteamcxo@gmail.com to resolve issues. Filing unsupported chargebacks may result in account suspension.

7) Legal Compliance

We comply with applicable consumer and e-commerce laws where we operate, including Thailand, Singapore, and other Southeast Asian jurisdictions. Your statutory rights remain unaffected.

8) Contact

For any refund questions or requests: goteamcxo@gmail.com